🚚 West Malaysia Shipping (Klang Valley)

Standard Shipping – RM15 (1–2 business days)

Same Day Delivery – RM20 (order before 12:00pm)

Free Shipping for orders above RM200 (except for same day delivery)

 

🚚 Outstation (outside of Klang Valley)

Standard Shipping – RM20 (2–4 business days depending on location)

Free Shipping for orders above RM600

 

🚚 East Malaysia Shipping (Sabah, Sarawak & Labuan)

RM100 – Standard Shipping to Sabah & Sarawak

Free Shipping for Orders Above RM1000

 

Delivery Timelines

  • Klang Valley: 1-2 business days
  • Outstation (West Malaysia): 2-3 business days
  • East Malaysia (Sabah, Sarawak & Labuan): 5-7 business days 
  • No deliveries on Weekends & Public Holidays


ℹ️ Additional Information

Shipping & Delivery Policies

  • Delivery rates are calculated based on the total invoice value.

  • Same Day Delivery (RM20) is available for orders placed by 12:00pm during the weekdays (Monday - Friday). This service is not available on weekends and public holidays.

  • Tiered flat-rate shipping is offered across West Malaysia.

  • Bulk orders may be subject to additional charges. Customers will be notified in advance via email or WhatsApp if applicable.

  • All orders are packed and dispatched with care to ensure safe delivery.

  • Delivery timeframes provided are estimates only. The final delivery date and time are subject to the courier’s schedule and service conditions.

 

Refunds & Claims

  • Returns and refunds are generally not permitted after purchase, except under specific circumstances.

  • Refunds or replacements will only be considered in cases where:

    • Incorrect items were delivered,

    • Items were damaged upon receipt, or

    • Items are missing from the order.

  • All claims must be submitted within seven (7) days of receiving the order.

  • Customers must provide the following details when submitting a claim:

    • Order number

    • Full name and mobile number

    • Clear photographic and/or video evidence of the affected items

  • All claims must be submitted via one of the following official channels only:

Claims submitted through any other channels will not be entertained.

  • Once a claim is submitted, our team will review it within 24–48 hours.

  • If approved, refunds will be processed via bank transfer within 48 hours of claim approval.

  • The Company reserves the right to determine the final resolution, which may include replacement, refund, or rejection of the claim.

Disclaimer

  • The Company reserves the right to update, amend, or modify these policies at any time without prior notice. Customers are encouraged to review this section periodically to stay informed of any changes.