Vyne Wine Malaysia ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the "Site") and interact with our services. By using our Site, you agree to the terms outlined in this policy.
1. Information We Collect
We collect and process different types of personal information, including but not limited to:
- Personal Details: Name, email address, phone number, and billing/shipping address.
- Payment Information: Credit/debit card details, bank account details, and payment transaction data.
- Order Information: Purchase history, order details, and preferences.
- Technical Data: IP address, browser type, device information, and browsing behavior on our Site.
- Marketing Preferences: Subscription details for newsletters and promotional content.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders, including payments and deliveries.
- Provide customer support and respond to inquiries.
- Improve our Site, products, and user experience.
- Send marketing communications if you have opted in.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your personal data with:
- Third-Party Service Providers: Payment processors, logistics partners, and IT service providers who assist in operating our business.
- Legal Authorities: If required to comply with legal obligations or enforce our rights.
- Marketing Partners: Where you have consented to receive promotional materials.
We do not sell or rent your personal data to third parties.
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access, correct, or update your personal information.
- Opt out of marketing communications.
- Request the deletion of your personal data where applicable.
- Withdraw consent for processing personal data (where consent is required).
To exercise your rights, contact us at [insert contact email].
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their privacy policies before sharing personal information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@vyne.my
WhatsApp: +6016-3300714
