Frequently Asked Questions

General Questions
What is Vyne?

Vyne is your go-to destination for premium wines, offering a curated selection of fine wines sourced from around the world.

We aim to make wine shopping easy, convenient, and enjoyable, delivering quality bottles right to your doorstep.

Where is Vyne based?

We are based in Malaysia with a warehouse in Klang, and currently operate exclusively online only with deliveries across West and East Malaysia.

Do you have a physical store?

Vyne is an e-commerce wine retailer. At the moment, we operate exclusively online to offer you the best selection and convenience.

What are your customer service hours?

Our support team is available Monday to Friday, 9 AM – 6 PM. You can reach us via:

Email: hello@vyne.my

Phone/WhatsApp: 016-3300714

Do you offer wine tasting events?

Yes we do! Please email us at hello@vyne.my or drop us a call/text at +6016-3300714 for further information.
Orders & Payments
How do I place an order?

Simply browse our website, select your preferred wines, add them to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)
  • FPX Online Banking (Maybank2U, CIMB Clicks, etc.)
  • E-Wallets (TNG, GrabPay, Boost, etc.)
  • Bank Transfer
  • Atome Buy Now Pay Later
Can I modify or cancel my order after payment?

Once an order is confirmed, it cannot be modified or canceled. Please double-check your selections before making a purchase.

Do you offer bulk purchases or corporate orders?

Yes! For bulk purchases or corporate gifts, please head over here for more information.
Shipping & Delivery
Where do you deliver?

We currently deliver across West Malaysia, and East Malaysia (Sabah & Sarawak).

NO INTERNATIONAL DELIVERIES.

What courier service are you using?

We are currently using Lalamove for Klang Valley orders, and DHL for outstation orders.

What are the shipping rates?

Klang Valley: RM15 (Free for orders above RM200)

Outstation (West Malaysia): RM20 (Free for orders above RM600)

East Malaysia: RM80 (Free for orders above RM1000) (Subject to availability)

When will I receive my order?
  • Klang Valley: 1-2 working days
  • Outstation (West Malaysia): 3-5 working days
  • East Malaysia: 7-10 working days (when available)
  • No deliveries on Sundays & Public Holidays
Can I schedule a specific delivery time?

We currently do not offer scheduled deliveries, as this entirely depends on the rider assigned.

However, you can leave a note at checkout and we shall do our best to accommodate your request.
Returns, Refunds & Order Issues
What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please email hello@vyne.my or drop us a message via WhatsApp at +6016-3300714 within 24 hours of receiving your order with photos of the item and packaging. We will review and assist on a case-by-case basis.

Can I return or exchange my item?

We do not accept returns or exchanges once an order has been processed.

Please ensure your selections are correct before completing your purchase.

Do you offer refunds?

We do not offer refunds unless there is an issue with product quality or incorrect delivery.

Any refund requests will be reviewed individually.
Promotions & Discounts
Do you offer discounts or promotions?

Yes! We frequently have special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

Do you offer a loyalty program?

Yes we do! Please refer here for more information.

Can I use multiple discount codes?

No, only one discount code can be used per transaction.
Wine Storage & Recommendations
How should I store my wine?

To maintain wine quality, store your bottles:

  • In a cool, dark place (ideally 12-18°C)
  • Horizontally (for cork-sealed bottles)
  • Away from direct sunlight & heat
Do you have wine pairing recommendations?

Absolutely! Check out our blog and social media for wine pairing tips. You can also contact us for personal recommendations.
Contact & Support
How can I contact Vyne?

Email: hello@vyne.my

Phone/WhatsApp: 016-3300714

Business Hours: Monday – Friday, 9 AM – 6 PM