Frequently Asked Questions

General Questions
Who is Vyne?

Vyne is your go-to destination for premium wines, offering a curated selection of fine wines sourced from around the world.

We aim to make wine shopping easy, convenient, and enjoyable, delivering quality bottles right to your doorstep.

Where is Vyne based?

We are based in Malaysia with a warehouse in Klang, Selangor.

We operate exclusively online only with deliveries across West and East Malaysia.

Do you have a physical store?

No.

Vyne is an e-commerce wine retailer.

At the moment, we operate exclusively online to offer you the best selection and convenience.

What are your customer service hours?

Our support team is available Monday to Friday, 10:00 AM – 5:00 PM, excluding weekends & public holidays.

You can reach us via:

Email: hello@vyne.my

Phone/WhatsApp: 016-4166211

Do you offer wine tasting events?

Yes we do.

Please email us at hello@vyne.my or drop us a call/text at +6016-4166211 for further information.
Orders & Payments
How do I place an order?

Simply browse our website, select your preferred products, add them to your cart, and proceed to checkout.

You will receive a confirmation email once your order is placed.

The tracking number will then be sent to either your email or WhatsApp once we have shipped out your order.

What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)
  • FPX Online Banking (Maybank2U, CIMB Clicks, etc.)
  • E-Wallets (TNG, GrabPay, Boost, etc.)
  • Bank Transfer
  • Atome Buy Now Pay Later
Can I modify or cancel my order after payment?

Once an order is confirmed, it cannot be modified or canceled.

We will review any modifications or cancellations on a case-by-case basis.

Please double-check your selections before making a purchase.

Do you offer bulk purchases or corporate orders?

Yes!

Please head over here for more information.
Shipping & Delivery
Where do you deliver to?

We currently deliver across West Malaysia, and East Malaysia (Sabah & Sarawak).

NO INTERNATIONAL DELIVERIES.

What courier service are you using?

We are currently using Lalamove & Pos Malaysia for deliveries.

Note: Lalamove will only be used when same day delivery is chosen at checkout.

T&C applies.

What are the shipping rates?

Klang Valley: RM15 (Free for orders above RM200)

Klang Valley - SAME DAY DELIVERY: RM20 (not available during weekends & public holidays)

Outstation (West Malaysia): RM20 (Free for orders above RM600)

East Malaysia: RM100 (Free for orders above RM1000)

When will I receive my order?
  • Klang Valley: 1-2 working days
  • Outstation (West Malaysia): 3-5 working days
  • East Malaysia: 5-7 working days

NOTE: Delivery times are estimates only and subject to change due to courier load and demands.

Can I schedule a specific delivery time?

No.

We do not allow specific delivery times as this is entirely dependent on the courier.
Returns, Refunds & Order Issues
What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please drop us a message within 24 hours of receiving your order with photos of the item and packaging via one of the channels below:

Email: hello@vyne.my

WhatsApp: +6016-4166211

We will review and assist on a case-by-case basis.

Can I return or exchange my item?

We do not accept returns or exchanges once an order has been processed.

Please ensure your selections are correct before completing your purchase.

Do you offer refunds?

We do not offer refunds unless there is an issue with product quality or incorrect delivery.

Any refund requests will be reviewed individually.
Promotions & Discounts
Do you offer discounts or promotions?

Yes!

We frequently have special promotions and discounts.

Subscribe to our newsletter or follow us on our official IG to stay updated.

Do you offer a loyalty program?

Yes we do!

Please refer here for more information.

Can I use multiple discount codes?

No, only one discount code can be used per transaction.
Wine Storage & Recommendations
How should I store my wine?

To maintain wine quality, store your bottles:

  • In a cool, dark place (ideally 12-18°C)
  • Horizontally (for cork-sealed bottles)
  • Away from direct sunlight & heat.
Do you have wine pairing recommendations?

Absolutely!

Check out our blog for wine pairing tips.

Contact & Support
How can I contact Vyne?

Email: hello@vyne.my

Phone/WhatsApp: 016-4166211

Business Hours: Monday – Friday, 10:00AM – 5:00PM

Closed on weekends & public holidays.